What customers say about us
(4.5 of 5)
- 22 Reviews
Most Recent Reviews
(4.5 of 5)
- 22 Reviews
March 16, 2024
Wendy k
5/
5stars
I hiring a unit for my daughter as she's seperated. I came in and asked to see some different sized units Kelly was so patient and knowledgeable she asked me questions to get a idea on the size my daughter would need. She spent a good hour with me explaining everything I made the decision to go with storage king Balcatta and my daughter and I will be booking in a unit early next week. Based on all the reviews on Kelly she is a asset to this company.
Source:
Google
Responded on March 18, 2024
Hello Wendy, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
February 16, 2024
Tim A
3/
5stars
Just a heads up for any potential customers, appears the business model here is to attract you with a low intro rate and then increase it over time, with little or no explanation.
We just copped a ~9% increase with no explanation. We are now up ~40% in the last 2 years. I 'could' understand previous increases but in the absence of recent interest rate rises and inflation flatlining, not sure on this one.
Appears the business model is to have you locked in with all your gear and the business knows the effort to move is too much so they slowly ratchet you up.
Otherwise a pleasant enough place to store your gear in a central location, with a helpful team.
Source:
Google
Responded on February 19, 2024
Hi Tim, thank you for providing us with your feedback. Our prices vary depending on unit size and position within the facility, with specials and discounts changing regularly throughout the year. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Balcatta Management
February 4, 2024
Michael T
5/
5stars
The one boarding experience was brilliant! I was directed straight to the store where Tony's questions was answered right down to the if I needed a shed space. Now that's service!
Kelly cares about people and it showed with her honesty and sincerity she's a Gun at her job too, showing me the high tech security, fire exits and storage space which was perfect for me. If you want peace of mind then visit storage king Balcatta.
Source:
Google
Responded on February 5, 2024
Hello Michael, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
February 2, 2024
Zinub F
5/
5stars
It was my first time getting a storage unit, and I could say it was so easy coming to this one, Kelly made it easy and understanding, she was very kind, caring about my belongings, I would definitely recommend this place to anyone that wants to restore their stuff.
Source:
Google
Responded on February 5, 2024
Hello Zinub, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
January 28, 2024
Samantha P
5/
5stars
Outstanding customer service. I dealt with Kelly, who was very ready and patient with all my questions. She assisted me to complete my application; gave me a walk-through on using the PIN code, accessing my unit from both the lift and the 'normal' door. She even drew some rough mud maps so that I wouldn't get lost! Very satisfied all-round.
Source:
Google
Responded on January 28, 2024
Hello Samantha, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
January 28, 2024
Rebecca B
5/
5stars
Wonderful customer service very nice chat Saturday with Kellie, she Did what she said she would do and called me back promptly. Found me what my husband and I needed. Rare these days.
Source:
Google
Responded on January 28, 2024
Hello Rebecca, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
January 14, 2024
Enzo
5/
5stars
My daughter hired a unit to store her house items short term. It was Professional, caring and it just works. so clean and a easy process.
Source:
Google
Responded on January 14, 2024
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Balcatta Management
January 11, 2024
Krizza A
5/
5stars
I would Highly recommended this storage facility. Excellent staff, clean area, easy access to your belongings. Assisted me when I needed help.
Source:
Google
Responded on January 14, 2024
Hello Krizza, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
January 8, 2024
Ken B
5/
5stars
Kelly was professional, efficient and friendly. A true customer focus champion
Source:
Google
Responded on January 8, 2024
Hello Ken, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Balcatta Management
October 18, 2022
Bethne C
5/
5stars
Excellent facility, Courteous and helpful staff, would highly recommend
Source:
Google
May 23, 2022
Andrew S
5/
5stars
Me and my partner have a unit there. Very secure, never been broken into yet but it would be very hard to as the alarms detect anyone going there and your own storage unit has its own alarm aswell. If u dont put ur code in to enter the complex it will set the alarm off in your own unit when u open it. Very clean and nice too.
Source:
Google
March 20, 2022
Tom M
5/
5stars
Very well run, clean and & tidy. Great and secure access.
Source:
Google
September 23, 2021
Valeria K
5/
5stars
Great prices. Best in area. Good service too :)
Source:
Google
April 29, 2020
Steve T
3/
5stars
Great service and friendly staff. Shame I had to be very disappointed after moving out.
I am still waiting for my security deposit to be refunded more than 2 weeks after being advised that it would be refunded in full. Apparently the owner is the only member of staff able to complete this process and he’ll get around to it.....
Source:
Google
January 15, 2020
Simon F
1/
5stars
Rang phone number on door numerous times attempting to rent unit no answer and no return call took my business to someone who wants my money
Source:
Google
June 20, 2018
Tyrone S
5/
5stars
When I first started my business I used Balcatta storage and the service was excellent with a very friendly staff. I loved how everything was clean and tidy unless of course if you just messed it up. I would highly recommend it and would definitely use them again if I need extra space.
Source:
Google
December 7, 2017
Charli S
5/
5stars
Very clean and safe site, staff are professional and extremely helpful. Highly recommend!
Source:
Google
August 1, 2016
Troy R
5/
5stars
Don't normally bother reviewing. But great, friendly pro active staff. Clean new facility. Did a quick call around and they had best price. Cheers
Source:
Google